Shipping Policy

Thank you for shopping with us! We want to ensure you have a smooth and reliable experience, so here’s everything you need to know about our shipping process.

Processing Times

• Orders are processed within 1–2 business days (excluding weekends and public holidays).

• You’ll receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Times

• UK Standard Shipping: 2–4 business days 

• Shipping costs are calculated at checkout and vary by location and order size.

• Standard shipping costs £5.99 on all orders £49.99 and below.
• Free shipping on orders £50 and above receive free shipping

Order Tracking

• Once your order has shipped, you’ll receive an email with tracking information.

• You can use the tracking link to follow your package’s journey.

Delivery Issues

• Please double-check your delivery address at checkout. We cannot be responsible for packages sent to incorrect addresses provided by the customer.

• If your order is lost or delayed, please contact us at alpina@northstarbrands.co.uk and we’ll help resolve the issue.